About the Course

Improving organizational performance necessitates a systematic approach to management. A Balanced Scorecard approach is one of these approaches. It improves organizations’ strategic planning, strategy communication and execution, project and initiative alignment, information management, performance reporting, organizational alignment, and process alignment. This training will assist the participants in translating their business strategy into a balanced set of goals with respect to organizational finances, customers, internal processes, and staff. The Balanced Scorecard method assists businesses in having clear metrics and targets of their projected performance, and it assists executives in steering their organizations towards long-term goals, as well as engaging managers and workers to participate more fully to its success.

Target Participants

This training is ideal for strategic planners, business development staff, program managers, human resource managers and any individual responsible for management decisions in their organizations.

What you will learn

By the end of the course the learner should be able to:

• Create objectives, metrics, and targets that are in line with the Balanced Scorecard.
• Translate plan into measurable and trackable outcomes
• Align people and resources to achieve the strategy’s goals.
• Adjust and improve strategy in response to a changing environment Build a Balanced Scorecard from scratch, based on your organization’s strategy
• Build a Performance Management System using the Balanced Scorecard framework.
• Make use of the balanced scorecard in strategic planning.
• Align the performance measures to the organization business strategy
• Create important outcome areas that are balanced scorecard compliant.
• Learn how to build, capture, measure, and maintain established performance measures successfully.
• Learn about potential obstacles to Balanced Scorecard implementation and how to overcome them
• Consider the problems and options for cascading the balanced scorecard.

Course duration

5 days

Course Outline

Introduction to the Balanced Scorecard

• Balanced Scorecard concepts
• Introduction to the Balanced Scorecard
• Understanding Balanced Scorecard Terminologies
• Introduction to Performance Measurement and Management
• Benefits of the Balanced Scorecard
• Beginning with a Vision
• The Financial, Customer, Process Perspectives in Detail
• Strategy Maps and Strategic Themes
• Lag and Lead Measures / KPIs
• Constructing a Strategy Map

Design of Balanced Scorecard and Understanding Strategy

• The Balanced Scorecard Development Process
• Understanding Organizational Strategy
• Creating a Strategy-centric Organisation
• Engaging the Leadership Team
• Developing Strategic Themes and anticipated results
• Developing strategic objectives and drivers
• Performing Strategic Mapping
• Deriving Strategic Performance measures, Targets and Thresholds
• Understanding criteria for developing Strategic initiatives
• Exploring the Strategies of Participants’ Own Organizations

Building Strategy Maps and Building a Complete Balanced Scorecard

• The Learning & Growth Perspective in Detail
• Creating a Climate for Action
• Creating Strategy Maps for Participants Own Organisations
• Strategic Measures / KPIs
• Linking Strategy and Business Planning
• Strategic Targets
• Mapping Strategic Initiatives
• Monitoring and reviewing the Balanced Scorecard using the latest web-based technology
• Completing the Balanced Scorecard for Participants’ Own Organizations
• Planning for Implementation
• Cascading the Balanced Scorecard Across an Organization

Implementation of Balanced Scorecard

• Understanding Implementation Challenges
• Aligning the strategy and process throughout the organization
• Establishing Performance Data collection & validation
• Cascading the scorecard across organization
• Understanding Employee Motivation
• Linking Strategy to Resource Decisions

Successful implementation of balanced scorecards

• Reviewing and Enhancing Participants’ Balanced Scorecards
• Identify Potential Pitfalls and Barriers to Implementation
• Gaining Buy-in and Ownership for the Balanced Scorecard
• Top Tips for Successful Creation and Implementation of a Balanced Scorecard
• Making a Personal Plan of Action based on the Training

Training Approach

This course is delivered by our seasoned trainers who have vast experience as expert professionals in the respective fields of practice. The course is taught through a mix of practical activities, theory, group works and case studies.

Training manuals and additional reference materials are provided to the participants.

Certification

Upon successful completion of this course, participants will be issued with a certificate.

Tailor-Made Course

We can also do this as a tailor-made course to meet organization-wide needs. Contact us to find out more info@trainingsinkigali.com

Payment

The training fee covers tuition fees, learning materials, and training venue. Accommodation and airport transfer are arranged for our participants upon request.

Payment should be sent to our bank account before start of training and proof of payment sent to info@trainingsinkigali.com